Refund policy

At Smart & Tech, we strive to provide our customers with quality products and excellent service. This Refund Policy outlines our procedures regarding refunds for purchases made on our online store located in Pakistan.

  1. Eligibility for Refund: 

    • Refunds are applicable for products damaged during shipping or if there is a genuine defect in the product. 
    • Refund requests must be made within 3 to 5 days of receiving the product.

  2. Return Process:

    • To initiate a refund, please contact our customer support at smartandtech0.02@gmail.com with details of the issue and supporting evidence such as photographs.
    • Our customer support team will guide you through the return process, including providing a return address.

  3. Condition of the Returned Product:

    • The product must be in its original packaging, unused, and in the same condition as when you received it.

  4. Refund Approval:

    • Upon receiving the returned product, we will inspect it to determine eligibility for a refund.
    • If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within 7 days.

  5. Shipping Costs:

    • Shipping costs are non-refundable, and the customer is responsible for return shipping expenses unless the return is due to our error.

  6. Cancellations:

    • If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, a full refund will be issued.

  7. Contact Us:

We appreciate your trust in Smart & Tech Our aim is to ensure your satisfaction with every purchase.

Thank you for shopping with us!